FAQ

What is the Dzin.ch platform ?
Dzin.ch is a listing and sharing platform designed to put tourists who are visiting a particular region in touch with individuals or businesses ("hosts") offering a craft, cultural or leisure activity that may be of interest.

  • Dzin - Activity offer


    1.     Who can offer an activity?
    Anyone – either a professional or an individual – with an e-mail address who is aged 18 or over.

    2.     Do I have to pay to register and offer activities on dzin.ch?
    No, there is no registration fee. However, a commission of 15% and booking fees of 5% are deducted from each sale. These are reinvested in the dzin.ch platform.

    3.     What type of activities can be offered?
    We are very open about the kind of activities offered on the platform. Nonetheless, 6 basic criteria must be met. If you are unsure, please contact us.

    4.     How can I offer an activity? What is the procedure?
    To offer an activity, click on "Become a Dzin". Send us your proposal; once it has been approved (we may contact you for further information), you will receive an e-mail with your account details so that you can create your profile and activity page(s).
    You are responsible for managing your account! You write the description of your activity, set your prices and dates, etc.

    5.     Do you have to offer a minimum number of dates to organise an activity?
    Yes, you must offer a minimum of four dates a year; if you offer several activities, you must offer at least two dates per activity each year. If you do not reach this quota, you will receive an automatic e-mail asking you to add more dates.

    6.     How many people (minimum and maximum) can take part in my activity?
    A maximum of 20 people can take part in an activity. The minimum number of participants to guarantee an activity at the price shown on the platform must be between one and four.
    Because we want activities to be available to individuals too, participants who have registered can opt to pay a fixed price to "privatise" the activity, rather than it being cancelled if the minimum number of participants is not reached.

    7.     Is there a minimum price per person for an activity?
    Yes, the minimum price is CHF 10 per person for both adults and children.

    8.     What should I include in the price?
    The price shown on the platform includes tax. You should allow for commission of 15% and booking fees of 5%, which will be deducted automatically. VAT (8%) must also be included.

    9.     Can I offer several activities?
    Yes, of course, you can offer as many activities as you like! Just bear in mind that you need to offer two dates for each activity.

    10.  I don't have any photos of my activity: is that important?
    Yes, it's important. The platform is very visual and visitors generally rely a lot on pictures. If you cannot provide any images yourself, ask someone to help you if possible.

    11.  Are all the personal data I need to provide when I register visible to the public or my clients?
    No. Only your last name, first name and the languages you speak are visible on your profile. Your phone number and e-mail address are sent to your clients once they have registered. This means they can contact you directly if necessary. 

    12.  Why do I need to provide my bank details?
    In order to pay you the amount owed for your sales.

    13.  What do I do if I have lost my password?
    When you log in, click on "I've forgotten my password". You'll then receive an e-mail.

    14.  How long does it take for my activity to appear online once I've submitted it?
    Your activity has to be approved by the Union fribourgeoise du Tourisme (UFT). It can take one or two working days to confirm. The UFT may contact you for further information.

    15.  I only speak one language – can I register anyway?
    Yes, that's fine. You simply create the activity page in the language or languages you speak. If you only speak French, you just create it in French.

    16.  I speak several languages – how do I register my activity?
    You should create the activity page in the language or languages you speak. The languages available on the site are French, German and English. If you speak all these languages, you can create your activity page in all three of them.

    17.  Why does my activity need to be approved before it is published?
    For quality reasons. Dzin.ch checks that all the necessary criteria have been met.

  • Dzin - Managing an activity

    1.     How will I know that participants have booked for my activity?
    You will receive an e-mail whenever someone registers.

    2.     What do I need to do when I receive a booking?
    Nothing at all. You will receive an e-mail for information, but the client will have already received a booking confirmation.

    3.     Where can I find a summary of my reservations, activities, etc.?
    Click on "My account" -> "My reservations"

    4.     Can I amend information such as the description and price of my activity once it is online?
    Yes, provided there is no impact on the bookings already made for your activity. A minor change to the description (spelling, syntax, etc.), for example, is fine, but changes that affect the service provided or alter the price are not possible if you have already received bookings.
    If the activity does not have any bookings, you can make any changes you wish, or cancel it.

    5.     I would like to move or cancel an activity that doesn't yet have any bookings. Is that possible? What do I have to do?
    Yes, it's possible. If you click on the "Dzin’s area" -> "Login", you can amend your activity pages, including changing or cancelling dates.

    6.     I would like to move or cancel an activity that already has bookings. Is that possible? What do I have to do?
    Not usually. According to the Dzin's 10 commandments and the general terms and conditions, you undertake only to cancel your activity on legitimate grounds. If, for example, the weather conditions are unsuitable or there are unforeseen circumstances, you can cancel a date and the client will receive a full refund. Click on the "Dzin’s area" -> "Login" -> and delete the relevant date.
    Note: if you cancel an activity less than 48 hours before the date and time you are supposed to meet, you must contact each participant by phone.
     
    7.     Will my clients be informed if an activity is cancelled?
    Yes, your clients will receive an automatic e-mail telling them that the activity has been cancelled. If you cancel or move an activity less than 48 hours before the date and time you are supposed to meet, you must contact each participant by phone.

    8.     How can I contact my clients if there is a last-minute change (time, place, etc.)?
    You will receive all their contact details in the booking e-mail.
     
    9.     What should I do / whom should I contact if I have a problem or question?
    Please contact us for any problems or questions you may have.

  • Dzin - Payment for the activity

    1.     Will I receive the full amount the client pays for my activity?
    No. A commission of 15% and booking fees of 5% will be deducted automatically.

    2.     How and when will I receive payment for my activity?
    The amount will be automatically paid to the account you indicated when you registered. Payments are made at the end of the month following the completion of the activity.
     

  • Visitors

    1.     I'm on my own: can I still book an activity?
    Of course. If you're on your own, you can book an activity and other people will join you.

    2.     Which payment methods are accepted?
    Visa and Mastercard credit cards.

    3.     Is the money debited directly from my account?
    No, the money is reserved as a guarantee and only debited from your account after the activity has taken place.

    4.     When is my booking request confirmed?
    Your booking request is confirmed as soon as you receive an e-mail stating that your activity is confirmed, 72 hours before the activity at the latest.

    5.     Will I receive confirmation of my booking by e-mail?
    Yes, you'll receive an e-mail when you register, and another one to confirm that you have booked an activity.

    6.     What should I do if I don't receive a confirmation of my booking by e-mail?
    Please contact us to check.

    7.     Do I need an account to make a booking?
    Yes, simply register by clicking on "Create my account" or when the system asks you to when you are making your booking.

    8.     What do I do if I have lost my password?
    When you log in, click on "I've forgotten my password". You'll then receive an e-mail.

    9.     Can I change/cancel my booking?
    Yes. Click on "My account" -> "My reservations". Then select a booking and cancel it. Nonetheless, you should be aware of our cancellation conditions.

    10.  What happens if the minimum number of participants required for the activity is not reached?
    You will receive an e-mail seven days before the activity at the latest. You will then have five days to find friends who might be interested. If the minimum number of participants required has still not been reached, 72 hours before the activity, you can either pay the fixed price suggested to "privatise" the activity, or cancel your booking. In this case, the amount will not be debited from your account.

    11.  What happens if my Dzin arrives late or doesn't turn up?
    A delay of 30 minutes is permitted; wait for your Dzin at the agreed location until then. If you have their phone number, feel free to call them. If your Dzin fails to turn up after this time, you will receive a full refund for your activity.

    12.  What happens if my Dzin cancels the activity?
    Dzins can only cancel an activity for legitimate reasons. If this happens, you will receive a cancellation e-mail. If the activity is cancelled less than 48 hours beforehand, your Dzin will have to call you.
    The cost of the activity will not, of course, be debited from your account.

    13.  I need to contact my Dzin: how do I do that?
    You will have received their contact details in the confirmation e-mail.

    14.  How much does my Dzin receive for their activity?
    Dzin.ch deducts a commission of 15% and booking fees of 5%. Your Dzin therefore receives 80% of the amount you have paid.

    15.  What should I do / whom should I contact if I have a problem or question?
    Please contact us for any problems or questions you may have.

    16.  I want to make a complaint: how do I do that?
    You have up to five days after the activity has taken place to make a documented complaint, explaining the situation, by sending an e-mail including the reference and date of the activity, to info@dzin.ch.

Activities Andrenâye




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